FAQs

Can items purchased on the site be returned?
All products on the site can be returned, except those that state otherwise. Returned products must be intact, in resale condition and in their original packaging. They must never have been worn, used or even slightly deteriorated and they must be perfectly clean. Any product that is damaged, incomplete, or with damaged packaging will not be refunded or replaced.

If Ginnibò made a mistake with your order and you have agreed to change the product with our Customer Service, the return costs will be at our expense. In this case, contact our Customer Service at info@ginnibo.com to notify us and we will tell you how to proceed.

Items ordered via GIFT CARD can be returned.
They can be exchanged but never refunded.

Is there a time limit for returning an item?
You have a legal deadline of 14 days starting from the delivery of the goods to communicate the return of the item and the reason for this return. Once you are given a return authorisation number, you will need to send the items back to us.

Can I change an item?
We do not accept changes in size, model or colour, as we cannot guarantee availability.

What happens when the return is received?

Upon receipt of the return the goods will be checked by customer service and in 2/3 working days the amount due will be credited.