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Returns and Exchanges
All products on the site can be returned, except those that have a contrary mention . Returned products must be intact , in perfect condition for resale, in their original packaging . They must never have been worn or used or have undergone even minimal deterioration and in a state of perfect cleanliness. Any product damaged, incomplete, or whose original packaging has been deteriorated, will not be refunded or replaced.
Items ordered with GIFT CARD can be returned.
They will then be the subject of an exchange , but in no case of a refund .
You have a legal deadline of 14 days from the delivery of your order to notify us of your intention to return an item and the reason for this return. Once you are given a Return Authorization Number, you will need to send the items back to us.
The return specifications are described on the page Shipping and Returns .
We remind you that you can only replace products that are received damaged, defective or incorrect and that the return costs are charged to the customer .
We do not make changes in size, model or color , as we cannot guarantee their availability.
Upon receipt of the return the goods will be checked by customer service, and in 2/3 working days the amount due will be credited .